Refund policy

Return and Refund Policy

Thank you for shopping at GLARE. Please review our policy regarding returns and refunds before finalizing your purchase.

1. Damaged, Defective, or Incorrect Items

We take full responsibility for any fulfillment or manufacturing errors on our part.

Timeline: If your order arrives damaged, defective, or incorrect, you must contact us within 14 days of the delivery date.
Requirements: Please email GLARECONCEPTSLLC@PROTONMAIL.COM with your order number and clear photographs showing the defect, damage, or the incorrect item received.
Resolution: Upon verification of the issue, we will issue a 100% free replacement or a full refund to your original payment method. [1]

2. Buyer's Remorse, Exchanges, and Final Sale Items

Because our items are custom print-on-demand products manufactured uniquely for you, we cannot accept standard returns. [1]

Policy: We do not accept returns, refunds, or exchanges for buyer’s remorse, change of mind, or incorrect size selection. All sales are final.
Special Exception: Please note that
Women’s Tattoo Rose Custom Leather Jacket
is strictly a Final Sale item and cannot be returned under any circumstances. [1, 2]

3. Return Shipping and Fees

Fees: There are no restocking fees ($0.00) for verified damaged or defective items.
Shipping Cost: There are no return shipping charges ($0.00) for verified defective items, as we will issue a replacement directly without requiring you to ship the broken item back.
Important: Do not mail items back to the fulfillment address listed on your package. Unauthorized returns sent back to our facilities will be rejected and are not eligible for a refund. [1, 2]

4. Refund Processing Time

Once an eligible refund is approved by our support team, the credit will automatically be applied to your original method of payment.
Please allow 5 to 7 business days for the refund to appear on your bank statement, depending on your financial institution. [1]

5. Contact Information

For all support requests, please reach out via our official customer service channels: